Refund and Cancellation Policy

Last Updated: 10/19/2026

Overview

This Refund and Cancellation Policy applies to all event registrations and exhibitor booth purchases processed through our payment system. By completing your registration, you acknowledge and agree to the terms outlined below.

 

Registration Fees

Standard Registration

  • Registration Fee: Guests are $399/per person. Registration fees are $399/per person for all credit unions outside of the cuasterisk network.
  • Required for: All attendees, speakers and sponsors attending the conference.
  • Payment Method: ACH & Credit Card accepted

 

Sponsor Fees

  • Sponsor Fees: Sponsorship fees vary by sponsorship type. Please refer to the sponsor packet for specific fees.
 

 

Cancellation Policy

  • Registration Cancellations: NOT honored – no refunds available
  • Booth Cancellations: NOT honored – no refunds available

 

Hotel Cancellation Process

  • How to Cancel:

    The hotel has a five (5) day individual guest room cancellation policy. If an individual guest cancels less than five (5) days prior to arrival, the credit/debit card used to guarantee the reservation will be charged one night’s guestroom and tax fee. If deposit was sent in to guarantee the reservation it will be refunded only if the room is canceled more than five (5) days before arrival.

    Hotel reservation cancellations can be made by calling directly to Rosen Shingle Creek Resort and Spa at 1-855-996-6338.

 

Substitution Policy

Attendee Substitutions

  • Permitted: At anytime up to March 15, 2027.
  • No Additional Fee: Substitutions processed at no extra charge
  • Process: Contact marketing@cusouth.com with substitute’s information
  • Required Information:

    • Substitute attendee’s first and last name, title, email address and cell phone number.

 

Administrative Fees

Processing Fees

  • Credit Card Processing: 2.9% + $0.30 per transaction

 

Force Majeure and Event Cancellation

Event Cancellation by Organizer

  • Full Refunds: Provided if event is cancelled by organizer
  • Alternative Dates: Credit applied to rescheduled event if preferred
  • Timeline: Refunds processed within 30 days of cancellation announcement

Force Majeure Events

  • Covered Circumstances: Natural disasters, government restrictions, venue unavailability
  • Options Available:
    • Credit toward future event

 

Contact for Issues

 

Terms and Conditions

Policy Acceptance

  • Agreement: Completion of registration constitutes acceptance of this policy
  • Modifications: Policy may be updated; registrants notified of material changes
  • Governing Law: Tennessee/United States law governs this agreement

 

Contact Information

For questions, cancellations, or substitutions:

 

By registering for this event, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy. This policy is designed to ensure fair treatment of all participants while maintaining event planning integrity